This FAQ is provided for convenience and is subject to marine.shop’s full Shipping Policy, Refund Policy, Terms of Service, and any applicable product-specific conditions.

Returns

What is your return window?

Most eligible returns must be requested within 15 days of delivery. Returned items must be new, unused, and in the original manufacturer packaging with all included parts, manuals, and accessories.

Do I need approval before sending a return?

Yes. All returns require prior authorization from marine.shop before anything is sent back. Returns sent without approval may be refused or delayed.

Are any items non-returnable?

Yes. The following items are generally not returnable unless approved in advance:

· Oversized or freight-shipped items (any product delivered by LTL / freight truck) — these are final sale and cannot be returned or exchanged

· Opened blister-pack items

· Software

· Special-order items

· Clearance or closeout merchandise

· Installed, used, or damaged products

· Items missing original packaging or accessories

Are there restocking fees?

No. marine.shop does not charge restocking fees on eligible approved returns that meet our return conditions. Customers remain responsible for return shipping costs unless the return is due to our error or a confirmed defect. Original outbound shipping charges are non-refundable.

Who pays return shipping?

Unless the return is due to our error or a product confirmed defective on arrival, the customer is responsible for return shipping costs.

What if my item arrives damaged or defective?

Please contact us promptly with your order number, photos, and a description of the issue. Damaged or defective items are reviewed case by case so we can determine the best resolution.

Can original shipping charges be deducted from my refund?

Yes. If an order shipped under a promotional or flat-rate shipping program is returned for reasons other than our error or a confirmed defect, original outbound shipping charges may be deducted from the refund.

Freight & Oversized Shipments

Do all products qualify for standard shipping?

No. Some items are too large, heavy, or specialized for standard parcel service and ship via LTL freight truck instead. Freight-shipped items are charged a flat freight rate at checkout.

How much does freight shipping cost?

Freight-shipped items are charged a flat $299.99 LTL freight rate at checkout for delivery within the United States. This covers standard curbside delivery by freight truck.

Can freight-shipped items be returned?

No. Items delivered by LTL / freight truck are final sale and cannot be returned or exchanged. If a freight item arrives damaged or defective, contact us within 48 hours of delivery so we can review the claim.

What types of items may require freight shipping?

Examples may include:

· Long antennas

· Radars

· Satellite TV antennas

· Hot water heaters

· Marine heads

· Larger inverters or chargers

· Windlasses

· Trolling motors

· Bow thrusters

· Other oversized or heavy items

Can shipping charges change after I place an order?

No. The freight rate shown at checkout is the rate you pay for standard curbside delivery within the United States. Optional services such as liftgate delivery, inside delivery, or special handling, and shipments to Alaska, Hawaii, or U.S. territories, may require an additional quote — marine.shop will contact the customer for approval before the order is processed or shipped.

Do you offer special delivery services?

Where available, services such as liftgate delivery, inside delivery, signature service, or other special handling may be arranged for an additional charge.

Are expedited shipping charges refundable if the carrier is late?

No. Shipping and upgrade charges are generally not refundable for carrier delays once the shipment is in transit.

Can I use my own carrier account?

In some cases, yes. Please contact us before placing your order if you would like to use your own shipping account or label.

Shipping Destinations

Do you ship internationally?

Not at this time. marine.shop currently ships within the United States only, including Alaska, Hawaii, Puerto Rico, and U.S. territories where noted. We do not currently accept or fulfill international orders. This page will be updated if international shipping becomes available.

Need Help?

How can I get assistance?

If you have questions about a return or a freight quote, please contact marine.shop before ordering or before sending any item back so we can confirm eligibility, shipping method, and any applicable charges.