Authorized Reseller & Product Authenticity FAQ

Are you an authorized reseller?

marine.shop is an authorized reseller for ACR Electronics / Ocean Signal and for specific Navico brands, including B&G, Lowrance, C-MAP Recreational, and Simrad Recreational, according to available authorization documentation.

Other brands sold on marine.shop may be sourced through authorized U.S. distributors, manufacturer-approved distribution networks, or legitimate marine industry supply channels unless expressly stated otherwise.

marine.shop is an independent retailer and is not affiliated with, endorsed by, or an authorized dealer for every manufacturer listed on the website.

Are your products genuine?

Yes. Products sold on marine.shop are genuine, new, and factory-sealed unless a product page clearly states otherwise.

We do not sell counterfeit, replica, gray-market, unauthorized import, or unsupported products.

Are all brands authorized?

No. marine.shop does not claim to be an authorized dealer or authorized online reseller for every manufacturer listed on the website.

For brands where marine.shop is not a direct authorized reseller, products may be sourced through authorized U.S. distributors, manufacturer-approved distribution networks, or legitimate marine industry supply channels.

Warranty coverage, service eligibility, and support terms may vary by manufacturer, distributor, product category, and applicable channel policy.

Do products include manufacturer warranty?

Warranty coverage depends on the manufacturer, distributor, product category, and applicable channel terms.

When available, marine.shop helps customers coordinate warranty support with the manufacturer, authorized service center, distributor, or appropriate support channel.

Are your products new?

Products are new, unused, and factory-sealed unless a product page clearly states otherwise.

If a product is refurbished, open-box, remanufactured, special-order, or subject to a different condition, that condition will be clearly disclosed on the product page.

Where do products ship from?

Products ship from authorized U.S. distribution warehouses, manufacturer fulfillment centers, or approved supply partners.

We do not ship from unauthorized overseas gray-market suppliers.

Do you sell gray market products?

No. marine.shop does not sell gray-market products, unauthorized imports, counterfeit products, or unsupported replicas.

Do you provide post-purchase support?

Yes. marine.shop provides product selection guidance, compatibility assistance, installation guidance, warranty support coordination, manufacturer communication assistance, and general product support.

Why does authorized sourcing matter?

Authorized sourcing helps support genuine products, warranty eligibility, firmware/software compatibility, technical support eligibility, safety compliance, and reduced counterfeit risk.

This is especially important for marine electronics, navigation equipment, and safety products.

How can I verify product sourcing or authorization?

For product sourcing, authenticity, or warranty questions, contact:

+1-305-542-3080
info@marine.shop

Last updated: May 1st, 2026