marine.shop — Customer Support FAQ

This FAQ is provided for convenience and is subject to marine.shop’s full Shipping Policy, Refund Policy, Terms of Service, and any applicable product-specific conditions.

 

Freight Damage & Missing Items

What should I do when a freight shipment arrives?

Inspect the shipment carefully before signing for delivery. Check the packaging, pallet, boxes, and visible contents for any damage or shortage.

What if the shipment looks damaged at delivery?

If visible damage is present, note it clearly on the delivery receipt before signing and take photos of the packaging, labels, and affected items.

What if items are missing from the shipment?

Compare the shipment received against the packing slip and order confirmation, and report any shortage to marine.shop promptly with photos and details.

Should I keep the packaging if there is damage?

Yes. Please retain all original packaging, pallet materials, and damaged items until the claim has been reviewed, as carriers or suppliers may require inspection.

How soon should freight damage or shortage be reported?

As soon as possible after delivery. Prompt reporting helps preserve the ability to review and support a freight claim.

Will marine.shop file the freight claim?

Claim handling may vary depending on the shipment method, carrier, supplier, and order terms. marine.shop will advise on the appropriate process after reviewing the issue.

What photos or information should I send?

Please send your order number, delivery documents, photos of the packaging and labels, images of the damaged or missing items, and a brief explanation of what was received.

What if concealed damage is found after delivery?

Contact marine.shop promptly as soon as concealed damage is discovered. Keep all packaging materials and provide clear photos so the issue can be reviewed.

 

Need Help?

How can I get assistance?

If you receive a damaged freight shipment or believe items are missing, please contact marine.shop promptly with your order details and supporting photos.